Hartford Information
Agent Login Web Address: The Hartford (EBC)
QRG / Appetite Guide: To access the QRG/Appetite Guide, log into the EBC using the link above. Navigate to "new business," then click on "appetite guide." Search for the class code and review the underwriting guidelines for that class code. If you're unsure about a class code, reach out to your underwriter or contact me for assistance. Specific training on appetite can be found in the attached materials.
Tools and/or Resources: Helpful information and resources for agents can be found in the EBC and are attached in the trainings.
Contact Guide (Phone & Email):
Customer Care: 800-962-6170 (Fax: 800-308-5459)
Endorsements: 800-962-6170, Option #3
Direct Bill (TABS): 800-962-6170, Option #3
Premium Audit: 800-962-6170, Option #6
Alternative Market Placement: 877-853-2582
Claims (to report): 800-327-3636
EBC Help Desk (tech support/system issues): 877-322-4833
Your assigned underwriting contacts can be found under "contacts" on the first page when you log into the EBC.
New Agent Quote & Training Support: Webinar links or canned webinars can be found in the attached materials.
Service Center Phone #: If applicable, you can use the chat function in the EBC (bottom right of the screen) or call 877-322-4833 for assistance.